Breakage or Discrepancies
Due to differences in shipping regulations, methods, and other factors, we cannot be held responsible for the safety of international packages. By placing an order to be shipped internationally, the customers take full responsibility for your shipment and its contents (loss, damage, theft, etc.). We ship most international orders via EMS.. For breakage resulting from carrier transit, please keep the entirety of original item(s) as well as all packaging and packing materials for inspection by the carrier and call to your local carrier within 48 hours.
No exchanges or returns will be accepted without receipt, or after 14 days from original date of delivery. Merchandise can only be returned if it is in its original condition and packaging. The original shipping and handling charges are not refundable.
- If upon return, items are found damaged, they will not be accepted or credited.
- Please send all items for return via either insured UPS or Federal Express shipping. For those who do not have a service of UPS or FedEx, ship your package in a prepaid, insured, traceable method to the address below.
- Placing an order indicates your acceptance of our return policy.
- Blades sharpened by Cool Japan Products at the customers request, left handed knives, or custom orders are not eligible for return or exchange.
- There is a 10% restocking fee for returned items
Disclaimer of Warranty
All accessories, products, services, and the materials provided or sold by Cool-Japan -Products.com are offered on an “as is” basis. Cool-Japan-Products.com makes no representations or warranties of any kind, either express or implied, including, without limitation, warranties or conditions of title, or implied warranties of merchantability or fitness for a particular purpose, or non-infringement Cool-Japan-Products.com is not responsible for printing or typographical errors. Product pricing and availability are subject to change without notice.
Special Orders / Custom Orders
For special orders of any product we require payment for 1/2 the total amount at the time of the order. The remaining 1/2 must be paid within 14 days of notification and prior to the product being shipped to you.
Special orders cannot be canceled once the order is placed. If a special order has been made but the customer has not paid the final invoice for the remaining amount within 50 days of receipt of the final invoice, the initial payment/payments are considered forfeited and the knife may be sold to another customer. If the customer decides not to go through with the order once the knives have been ordered from the maker, the initial payment will be forfeited.
Special orders for Japanese types of knives generally take between 1 and 4 months depending on the back order, though we cannot guarantee a timeframe. There are times when orders may take longer or shorter than expected.